Privacy Policy

Effective Date: January 2026
Website: toymandi.com

At Toymandi, accessible from toymandi.com, we prioritize the privacy and security of our visitors and customers. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to protect your personal data.

1. Information We Collect

When you place an order or browse our website, we may collect the following information:

  • Contact Details: Your full name, phone / WhatsApp number, and email address.
  • Shipping Details: Complete delivery address, city, and nearest landmark for courier coordination.
  • Order Information: Details of the toys, games, and products you purchase through Cash on Delivery (COD).
  • Device & Browsing Data: IP address, browser type, and operating system collected via cookies to optimize website performance.

2. How We Use Your Information

We use the collected information strictly for legitimate business and fulfillment purposes:

  • To process, dispatch, and deliver your orders accurately.
  • To send real-time order confirmations, tracking details, and status updates via SMS, WhatsApp, or Email.
  • To verify Cash on Delivery (COD) orders prior to dispatch.
  • To process replacements and warranty claims under our 7-Day Replacement Policy.
  • To improve customer support and website user experience.

3. Third-Party Service Providers (Couriers & Logistics)

We only share essential customer data (Name, Phone Number, Delivery Address) with trusted third-party courier services across Pakistan solely for fulfilling and delivering your orders. These courier partners are strictly prohibited from using your data for any other purpose.

4. Data Protection & Zero-Spam Guarantee

We implement strict security measures to protect your personal information against unauthorized access, alteration, or disclosure. Toymandi does not sell, rent, trade, or share your personal details with third-party marketers or unauthorized entities.

5. Cookies & Tracking Technologies

Toymandi uses standard website cookies to remember items in your shopping cart, maintain session stability, and analyze website traffic to make our platform faster and easier to navigate. You have the option to disable cookies through your personal browser settings.

6. Your Rights & Data Requests

You have the right to request access to the personal data we hold about you, request corrections to your delivery details, or ask for the removal of your contact information from our records.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our support team:

  • Email: team@toymandi.com
  • WhatsApp / Phone: +92 332 1770708
  • Support Hours: Monday – Friday, 11:00 AM – 8:00 PM
  • Location: Lahore, Pakistan